Terms of Service

Terms of service

To use our site and purchase something from us, you must read and agree to the following terms and conditions ("Terms of Service", "Terms").

This website is operated by Ylio. Throughout the site, the terms “we”, “us” and “our” refer to Ylio. Ylio offers this website, including all information, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

General conditions

Credit card information is always encrypted during transfer over networks.

You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided.

Accuracy of information

We are not responsible if information on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Products and services

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Refunds and returns

We do not offer refunds.

In special circumstances (determined by and at the discretion of Ylio) you may be eligible for a replacement if the product has not been used, show any signs of wear and tear, and the packaging has not been damaged.

If eligible for a replacement, products must be returned to us within a week (7 days) of delivery.

If you have any queries relating to refunds/returns, please contact hello@ylioskin.com 

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries, social media posts, comments, emails and feedback), you agree that we may, at any time, edit, copy, publish, distribute and otherwise use in any medium any comments that you forward to us or tag us in. We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. 

We only use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations.

Indemnity 

You agree to indemnity and hold Ylio harmless from any demand or claim, including reasonable solicitor’s fees, arising out of or related to your breach of these Terms and Conditions or your violation of any law or the rights of a third party.

Disclaimer of warranties and limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that your use of, or inability to use, the service is at your sole risk. 

Ylio disclaims all liability to the fullest extent permitted by law for any injury, allergic reaction, adverse side effects, loss, or damage suffered in relation to or arising from use or misuse of a product, our website or our Service. 

Governing law

These Terms of Service and shall be governed by and construed in accordance with the laws of Australia.

Contact information

Questions about the Terms of Service should be sent to us at hello@ylioskin.com