FAQs

What is Ylio?

Ylio is an Australian made and owned skincare company.

At Ylio, we believe that cleansing should never irritate or dry the skin, which is why we’ve formulated our first product, a cleansing oil, with a rich blend of nourishing ingredients.

A must-have product in your skincare routine, Ylio oil cleanser is designed to gently remove makeup, sunscreen and cleanse your skin without stripping or drying it.

How do I use your cleansing oil?

1. Apply a pump or two onto dry skin
2. Massage with water to emulsify into a creamy milk lotion
3. If removing heavy makeup, use with a clean, wet washcloth
4. Pat face dry

Skin is left feeling clean, smooth, soft and supple

What's in your cleansing oil?

Our formula contains a mix of squalene, sunflower oil, sweet almond oil, rice bran oil and bisabolol, leaving the skin feeling ultra hydrated and healthy, while salicylic acid works to improve overall skin texture.

Is your cleansing oil suitable for all skin types?

Yes, Ylio cleansing oil is suitable for all skin types, including those with sensitive skin. 

Where is it made?

Our product is proudly made in Australia.

What does it smell like?

Ylio cleansing oil has a fresh, natural fragrance with notes of ginger, mandarin and lime.

Where do you ship?

Right now, we ship to Australia.

When will you ship my order?

All orders will be shipped within 2 business days.

Do you offer returns or refunds?

We do not offer refunds.

In special circumstances (determined by and at the discretion of Ylio) you may be eligible for a replacement if the product has not been used, show any signs of wear and tear, and the packaging has not been damaged.

If eligible for a replacement, products must be returned to us within a week (7 days) of delivery.

If you have any queries relating to refunds, please contact hello@ylioskin.com